Trade-in process
  1. Placing the order: While placing the order you agree to strictly abide by the terms and conditions of CompAsia. You are required to declare your device’s condition based on the questionnaire set by CompAsia to get the estimated trade-in value. If you are comfortable at selling your item/gadget at the given price, then proceed to fill-in your personal details. You are required to provide us your payment details for trade-in value reimbursement upon collection of devices.
  2. Home pickup: After the order placement, you will be contacted via SMS or call to schedule for your trade-in device collection within one week. In the event where the device collection is not arranged within two weeks, the trade-in order would be automatically cancelled without any prior notice made to you.
  3. Quoted price: You agree and acknowledge that item/gadget’s quoted value offered by CompAsia and is subject to changes without any prior notice made to you.
  4. Adjusted price: At the time of device collection, if the present condition of your item/gadget does not match the make, model or conditions of the sell order, an adjusted price will be quoted to you by our logistic personnel representing the deductions according to its condition. If you are comfortable with the newly quoted price, you will be requested to sign-out of all the accounts in your devices and perform a factory reset on the device you agree to sell. After completion of factory reset, you will receive your payment via bank transfer. But if you choose to decline the newly quoted amount, then you can keep your item/gadget and there will be no extra charges.
  5. Payment: We will pay you via online banking as recorded during order placement. You would receive your payment within 24 hours.